Frequently Asked Questions

Everything you need to know about ordering from Hané Pâtisserie — our desserts, delivery, gifting, payment, and more.

About Hané Pâtisserie

What is Hané Pâtisserie?

Hané Pâtisserie is a UAE-based artisan dessert brand handcrafting premium French-inspired dessert trays and gift boxes. Based in Ajman, we deliver freshly made desserts across the UAE — including Dubai, Sharjah, Ajman, and surrounding areas. Our desserts are made in small batches using high-quality ingredients and delivered chilled, ready to enjoy.

Do you have a physical store or café?

We are a delivery-first patisserie. We do not currently operate a physical café or walk-in store. All orders are placed online at hanepatisserie.ae or via WhatsApp, and delivered fresh to your door.

Are your desserts halal?

Yes. All Hané Pâtisserie products are prepared without pork or alcohol and are suitable for halal diets. If you have specific dietary requirements, please contact us on WhatsApp before ordering.

Our Products

What desserts do you offer?

Our current Maison Collection includes:

• Le Croustillant Chocolat — Belgian dark chocolate mousse, ganache, crispy feuilletine, and chocolate sauce (AED 59)
• Crème de Coco — Coconut mousse, white Belgian chocolate feuilletine, and silky coconut sauce (AED 59)
• Tiramisu — Coffee-soaked savoiardi, mascarpone cream, cocoa dusting, and coffee sauce (AED 49)
• Le Chocolat Noir — Belgian dark chocolate mousse, roasted hazelnuts, and rich ganache (AED 59)
• Tiramisu Gift Box — Signature tiramisu in a premium presentation gift box, ideal for occasions (AED 299)

How many people does each dessert tray serve?

Each dessert tray is designed to serve approximately 4–6 people as a dessert portion, making them ideal for sharing at home, gifting, or small gatherings.

Are your desserts made fresh to order?

Yes. Hané desserts are prepared in limited weekly batches. Each order is freshly made and not stored for extended periods. We recommend allowing at least 24 hours notice for best availability.

Ordering

How do I place an order?

You can order in two ways:

1. Directly on this website — browse the Maison Collection, add to basket, and complete checkout online.
2. Via WhatsApp at +971 50 944 1965 — message us with your order, delivery address, and preferred time.

How far in advance should I order?

We recommend ordering at least 24 hours in advance. For large orders, corporate gifting, or special occasions such as Eid or weddings, please contact us 3–5 days ahead to confirm availability.

Can I add a personalised gift note?

Yes. Add your personal message during checkout, or let us know via WhatsApp when ordering and we will include it with your delivery.

Can I customise my order?

Our current menu is set, but for special requests, corporate packages, or bulk orders please contact us via WhatsApp and we will do our best to accommodate you.

Delivery

Where do you deliver?

We deliver across the UAE, including Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. For Abu Dhabi and Al Ain, please contact us on WhatsApp to confirm availability before ordering.

What are the delivery fees?

Standard delivery within Ajman, Sharjah, and nearby areas is AED 10. Delivery to Dubai and other emirates is AED 20. Delivery charges are calculated automatically at checkout based on your address.

How long does delivery take?

We typically deliver same day or next day depending on your order time and location. Our team will confirm your estimated delivery window via WhatsApp after your order is placed.

Do you deliver on weekends and public holidays?

Yes. We operate every day including weekends and most public holidays, from approximately 10AM to 11PM. For high-demand periods such as Eid and National Day, we strongly recommend ordering in advance.

Payment

What payment methods do you accept?

We accept the following at checkout:

• Visa and Mastercard (credit and debit cards)
• Apple Pay
• Tabby — pay in 4 interest-free instalments
• Tamara — buy now, pay later
• Net banking / bank transfer

All prices are in UAE Dirhams (AED) and taxes are included in the displayed price.

Is your website secure for payments?

Yes. Our checkout is powered by Shopify — one of the world's most trusted e-commerce platforms. All transactions are SSL-encrypted and processed through PCI-compliant gateways. We never store your card details.

Gifting & Occasions

Do you offer corporate gifting?

Yes. Hané is a popular choice for corporate gifting, client appreciation, team celebrations, and brand events across the UAE. For bulk orders or custom gifting packages, contact us on WhatsApp at +971 50 944 1965 or email hanepatisserie@gmail.com.

Can I order for Eid, birthdays, or special occasions?

Absolutely. Our dessert trays and gift boxes are designed to be celebration-ready. For Eid, weddings, birthdays, and large gatherings, please order 3–5 days in advance and contact us on WhatsApp for occasion-specific assistance.

Storage & Allergens

How should I store my dessert?

Keep your Hané dessert refrigerated at all times. Best consumed within 24–48 hours of delivery. Do not freeze. Keep away from direct sunlight and strong-smelling foods.

Do your desserts contain allergens?

Yes. Our products contain or may contain dairy, gluten, eggs, nuts, and soy, prepared in a kitchen that handles these allergens. Please read our full Allergen Information page and contact us before ordering if you have a food allergy.

Cancellations & Refunds

Can I cancel or change my order?

Because our desserts are made fresh to order, cancellations and changes must be requested within 2 hours of placing your order. Contact us immediately on WhatsApp. We cannot guarantee changes after preparation has begun.

What if there is a problem with my order?

If you receive a damaged or incorrect order, please contact us within 2 hours of delivery with a photo and your order details via WhatsApp. We will resolve the issue promptly.

Still Have Questions?

We are always happy to help. Reach out on WhatsApp for the fastest response.

WhatsApp: +971 50 944 1965
Email: hanepatisserie@gmail.com
Hours: Every day, 10AM – 11PM