Privacy policy

At Hane Patisserie, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use our services.

The UAE Personal Data Protection Law provides a framework for protecting personal data and requires businesses to handle personal information transparently and securely.

Information We Collect

We may collect the following information:

Name
Email address
Phone number
Billing address
Delivery address
Order details
Payment confirmation details
Customer support messages
Device, browser, and website usage information
Marketing preferences, if you subscribe to updates

We do not store your full card details. Payments are processed securely through Shopify and/or approved payment providers.

How We Use Your Information

We use your information to:

Process and deliver your orders
Contact you about your order
Send order confirmations and updates
Handle refunds, complaints, or support requests
Improve our website and services
Prevent fraud and protect our store
Send marketing messages only where permitted or consented to

Sharing of Information

We may share limited information with trusted service providers only when necessary, such as:

Payment providers
Delivery partners
Shopify and website service providers
Customer support tools
Legal or regulatory authorities, where required by law

We do not sell your personal information.

Marketing Communications

If you subscribe to our marketing messages, we may send you updates, offers, and product announcements.

You can unsubscribe at any time by clicking the unsubscribe link or contacting us.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure.

However, no online system is completely secure, and customers should also take care when sharing information online.

Data Retention

We keep your personal information only for as long as necessary for order processing, accounting, legal, customer support, and business purposes.

Your Rights

Depending on applicable UAE data protection requirements, you may request to:

Access your personal data
Correct inaccurate information
Request deletion of certain data
Withdraw marketing consent
Ask how your data is used

To make a request, contact us at:

Email: hanepatisserie@gmail.com

Contact

For privacy-related questions, contact:

Hane Patisserie
Email: hanepatisserie@gmail.com
Phone: 0509441965
Address: Ajman UAE