Terms of service

Welcome to Hane Patisserie. By using our website and placing an order, you agree to the following Terms & Conditions.

Please read these terms carefully before using our website.

Store Information

This website is operated by:

Business name: Hane Patisserie
Brand name: Hane Patisserie
Country: United Arab Emirates
Email: 0509441965
Phone: 0509441965

Products

We sell desserts, cakes, pastries, and related food products.

Product images are for reference. Since many items are handmade, slight differences in colour, decoration, size, finishing, or presentation may occur.

We make reasonable efforts to display product information, ingredients, pricing, and availability clearly. UAE consumer protection rules require sellers to provide clear information about products and avoid misleading consumers.

Pricing

All prices are shown in AED unless otherwise stated.

Prices may change without prior notice. The final price, including applicable delivery charges and taxes where relevant, will be shown at checkout before payment.

Orders

An order is confirmed only after successful checkout and payment confirmation, unless cash on delivery or another approved payment method is offered.

We reserve the right to reject or cancel an order if:

Product is unavailable
Payment fails
Delivery address is outside our service area
Order details are incomplete
There is suspected fraud or misuse
The customer cannot be contacted

Custom Orders

Custom cakes, event orders, corporate orders, and bulk dessert orders may require advance confirmation.

We may request additional details before accepting custom orders, including design references, flavours, delivery time, and event details.

Once a custom order is confirmed and preparation has started, it may not be cancelled or refunded.

Delivery

Delivery is subject to location, availability, and schedule.

Customers must provide accurate delivery information and be available to receive the order. We are not responsible for failed delivery caused by incorrect address, customer unavailability, or refusal to accept the order.

Allergens and Food Information

Our products may contain or come into contact with common allergens such as:

Milk
Eggs
Gluten
Nuts
Soy
Chocolate
Food colours or flavouring agents

Customers with allergies must contact us before ordering. We cannot guarantee that any product is completely free from allergens unless specifically confirmed in writing.

Payments

We may accept online card payments, digital payment methods, or other payment options shown at checkout.

Payment processing is handled through secure third-party providers. We do not store full card information.

Refunds and Cancellations

Refunds, replacements, and cancellations are handled according to our Refund, Return & Cancellation Policy.

Website Use

You agree not to misuse the website, attempt unauthorised access, copy content without permission, or use the website for illegal or harmful purposes.

Limitation of Liability

Hane Patisserie is not liable for indirect losses, delays outside our control, improper product storage after delivery, or issues caused by incorrect customer information.

Our liability, where applicable, is limited to the value of the order placed.

Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates.

Any disputes shall be handled through the appropriate UAE authorities or courts, where applicable.

Contact

For questions about these Terms & Conditions, contact:

Email: hanepatisserie@gmail.com
Phone: 0509441965